![]() I am not sure why this works, but it does. Same problem.įinally, I checked out some websites and found that going into my computer’s BIOS settings at startup and changing the USB settings from “high speed” to “full speed” let me use a hub at start up. I thought maybe it had something to do with the USB hub needing external power, so I bought a self-powered hub (the kind that has a power adapter that plugs into the wall) and tried again. If I turned the computer on and then connected the wireless receiver to the hub, it would work fine, but it could not handle the USB hub being plugged in before the computer was turned on. I bought a (bus powered) USB hub, plugged it into the USB port in the back of my computer and… my computer wouldn’t start up properly. The only problem was that having a little USB receiver sticking out the front of my computer all the time didn’t look very nice, so I tried to think of ways to fix it. Sure enough, when I plugged the receiver into the USB port in the front of my computer, they both worked fine. When I plugged the receiver into the USB port in the back of my computer, the keyboard and mouse sometimes worked and sometimes didn’t, so I figured the signal was having trouble reaching all the way to the back of the computer. I bought a new computer and decided to treat myself to a wireless keyboard and mouse. How to Get a Wireless Keyboard and Mouse to Work with a USB Hub on Startup Hmmm, looks like there's no On/Off switch, but the USB port issue is still live, so swapping ports, or as I do on some, running a short extension USB cable from the back of some machines to the front can work. So these pages from Logitech give some hints about the problems I was talking about ![]() Ok, I just found some links for found what I was waffling on about. I solved a lot of customer problems just swapping the dongle to another USB port.ĪLSO - DON"T run a Logitech mouse and keyboard from a powered USB hub or one of those unpowered 2 or 3 in one thingies.Īnd, a heavy HDD load on the computer's USB ports can interfere with the dongle. Swapping to another USB port 'might' help. Likewise, if there's something between a certain part of the back of the keyboard.Īlso there's a known problem with 'some' Logitech peripherals and certain USB ports on some computers. If I have a coffee cup or something else between the mouse and the WiFi dongle, that can affect some of mine. The other thing is they sometimes need line of sight to the dongly thing, although you are probably not using yours from 2 metres away as I am. If you haven't switched the keyboard on, it might be worth exploring. Often, if they exist they can be a devil to find. However 'some' but not all Logitech keyboards have a little On/Off switch not unlike the one on their mices. Please let me know if this helps and we can go from there.I have Logitech keyboards all over the place here, but I can't see an MK470. I recommend starting by replacing the batteries,s then moving the keyboard and mouse closer to the docking station with the receiver connected to the docking station. Dell identified the issue and provides a downloadable executable here ( ) that applies a registry fix to disable the power saving feature responsive for this behavior. This behavior primarily affects computers with 70 series Intel CPUs but may affect older computers with updated Intel Management Engine software. ![]() Replacing the batteries in the keyboard and mouse can help, depleted batteries will have weaker signal strength and can cause reduced performance especially at range.Īdditionally we have seen overzealous power saving settings within the Intel Management Engine Interface driver cause intermittent keyboard and mouse connectivity when connected to an external docking station. We can see if this is the issue by moving the mouse and keyboard closer to the Logitech receiver connected to the docking station to see if this helps to improve the behavior. ![]() Wireless keyboard and mouse lag can be introduced through a couple of factors, the most common issues we see are related to radio interference in the 2.4GHz ISM spectrum caused by USB 3.0 devices, like the USB 3 controller in the computer and in the docking station and broadcast from USB 3 connections and ports, WiFi adapters and networking hardware, and other consumer wireless devices. Rob, thanks for reaching out to us, I am sorry this is not working as expected and I am happy to help! Hi Aaron thanks for sharing your solution with Rob!
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